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Notice to Patients: Data Security Incident

Visitor information

Visiting hours

Please refer to our current COVID-19 Visitor Information. Some of the information on this page is relevant to hospital operations without the pandemic present and may not be consistent with our current COVID-19 visitor policies.

We understand that visitors are important to the healing process, and we encourage family and friends to visit. Standard visiting hours are from 10 a.m. to 9 p.m. but may be modified by the care team to meet the needs of the patient.

When entering the medical center, patients and visitors will be required to appropriately answer a series of screening questions before being allowed in. Masks are still required when in any Sky Lakes facility.

Support Persons

Responding to feedback from patients and families, Sky Lakes Medical Center leadership has decided that one support person will be allowed to accompany patients getting outpatient procedures done at the medical center. Support persons will need to wear an appropriate face mask and observe physical distancing (at least six feet) while on site. Limits on where individual visitors can go will be evaluated case-by-case. Earlier restrictions regarding support persons were in response to state rules intended to help prevent the spread of COVID-19. The change is effective immediately. Please review our support persons policy.

Visiting the...

Family Birth Center

Visiting hours in the Family Birth Center are individualized according to the patient's needs and wishes. Visitors may enter the birth center directly between 5 a.m. and 9 p.m. and through the emergency department during other hours.

Intensive Care Unit (ICU)

In the intensive care unit (ICU), families are welcomed any time except from 5:30 to 7:30 a.m. and 5:30 to 7:30 p.m. Because of the nature of the care delivered on the unit, visitors to this unit are asked to use the intercom near the unit entrance before entering.

Emergency Department

The Emergency Department is always open. The entrance will be staffed with entrance screeners 5:45 p.m. to midnight daily. Staff in the Sky Lakes Communication Center will ask the screening questions when screening staff are not on duty.

Visitation safety guidelines

For the comfort and well-being of all our patients, we ask that visitors follow these guidelines:

  • Please ask that your family and friends do not visit if they are ill with an infectious disease, such as a cold or flu.
  • A responsible adult must supervise visiting children at all times. No animals are permitted on the nursing units, with the exception of guide dogs.
  • Flowers for patients are welcome except in the ICU or elsewhere where they may promote infection or trigger an allergic reaction among patients, visitors or staff. Latex balloons may pose a danger to people with latex allergies and present a potential choking danger to children. Only Mylar balloons are permitted in the medical center.


We recognize there are many reasons why family and friends may need to use their cellular telephones while visiting Sky Lakes Medical Center. But because the signals of some phones present a potential risk of interference with some medical devices, we strongly discourage the use of cellphones from patient rooms and ask that they be turned off while in rooms. Visitors are free to make calls on cellphones from corridors or lobbies


Sky Lakes Medical Center is a nonsmoking facility. Smoking is not allowed.

Amenities for Patients and Visitors

Information desk

The Sky Lakes volunteers who staff the information desk can help you locate services and departments at Sky Lakes Medical Center as well as those around our campus. The information desk is located on the first floor of the hospital near the main lobby.

Sky Lakes Medical Center has become quite large, and we felt a need to put it all on a printable map that you can keep handy to navigate your way around the medical center.

RV parking

Visitors with recreational vehicles can park their RVs in parking lot C east of the main campus off Bryant Williams Drive. This is for day use only. No overnight stays please.

Visitors with RV’s that need to be close by for longer can request a space adjacent to the Hugh Currin House by calling the Cancer Treatment Center at 541.274.4171

Or can park at a local campground.


The cafeteria at Sky Lakes Medical Center is open 24 hours a day. It is designed to serve hospital employees as well as visitors and guests.

Automated teller machine (ATM)

Washington Federal Bank operates an automatic teller machine in the main lobby of the medical center for the convenience of our patients and visitors.

Mail and flower delivery

Few things can brighten a hospital room like mail and flowers. Sky Lakes Medical Center volunteers will deliver flowers to patient rooms within minutes after they arrive from the florist.

Note: Flowers can be delivered to patients in CCU rooms at the discretion of the nursing staff on a patient-by-patient basis. If the patient has already left the hospital, the flowers will be returned to the florist for home delivery. Sky Lakes Medical Center volunteers will deliver mail to patient rooms. If they have already left the hospital, the mail will be forwarded to their home.