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Notice to Patients: Data Security Incident

Visitor information

COVID-19 Visitor Restrictions

Sky Lakes has updated our visitor policy in response to current COVID-19 precautions. Patients are limited to one visitor at a time. While at the medical center: visitors must wear a mask at all times, maintain 6 feet physical distance, and limit traveling within the hospital. Unless face-to-face communication is required, please conduct your necessary medical center business by telephone.

Masks Required

According to the Oregon Health Authority, face coverings or masks are now required statewide for all adults and children 5 and older in all indoor public spaces and outdoors when physical distancing isn’t possible.

Masks are required to enter any Sky Lakes facility. Please refer to our COVID-19 resources for why masks are important for protecting you and others.

Visitor Screening

In our continuing effort to minimize the risk of spreading COVID-19, beginning Monday, December 21, Sky Lakes will resume screening patients and visitors at the medical center's primary entrances.

That means the Day Surgery entrance on the south side of Sky Lakes Medical Center will be closed to the public. Patients and visitors will be asked to use the main entrance and the Emergency Department entrance.

When entering the medical center, patients and visitors will be required to appropriately answer a series of screening questions before being allowed in. Masks are still required when in any Sky Lakes facility.

Sky Lakes screeners will staff the main entrance 6:15 a.m. to 6:15 p.m. Monday through Friday and 7:30 a.m. to 1:30 p.m. Saturday. That entrance is closed Sundays.

The Emergency Department entrance will be staffed 5:45 p.m. to midnight daily. Staff in the Sky Lakes Communication Center will ask the questions when screening staff are not on duty.

The Family Birth Center entrance will remain available to those patients and their visitors. Family Birthing staff will screen patients and visitors at that entrance until new screeners are in place.

Support Persons

Responding to feedback from patients and families, Sky Lakes Medical Center leadership has decided that one support person will be allowed to accompany patients getting outpatient procedures done at the medical center. Support persons will need to wear an appropriate face mask and observe physical distancing (at least six feet) while on site. Limits on where individual visitors can go will be evaluated case-by-case. Earlier restrictions regarding support persons were in response to state rules intended to help prevent the spread of COVID-19. The change is effective immediately. Support Person Policy.


Visiting Hours

We understand that visitors are important to the healing process, and we encourage family and friends to visit. Standard visiting hours are from 10 a.m. to 9 p.m. but may be modified by the care team to meet the needs of the patient.

Visiting hours in the Family Birth Center are individualized according to the patient's needs and wishes. Visitors may enter the birth center directly between 5 a.m. and 9 p.m. and through the emergency department during other hours.

In the intensive care unit (ICU), families are welcomed any time except from 5:30 to 7:30 a.m. and 5:30 to 7:30 p.m. Because of the nature of the care delivered on the unit, visitors to this unit are asked to use the intercom near the unit entrance before entering.

Visitation safety guidelines

For the comfort and well-being of all our patients, we ask that visitors follow these guidelines: Please ask that your family and friends do not visit if they are ill with an infectious disease, such as a cold or flu.

A responsible adult must supervise visiting children at all times. No animals are permitted on the nursing units, with the exception of guide dogs.

Flowers for patients are welcome except in the ICU or elsewhere where they may promote infection or trigger an allergic reaction among patients, visitors or staff. Latex balloons may pose a danger to people with latex allergies and present a potential choking danger to children. Only Mylar balloons are permitted in the medical center.

How to contact a patient

Sky Lakes Medical Center can provide certain patient information over the telephone. However, in some cases, the patient or the patient's family may request that such information not be released.

Please call 541.882.6311 for the condition of a specific patient.

Information desk

The Sky Lakes volunteers who staff the information desk can help you locate services and departments at Sky Lakes Medical Center as well as those around our campus. The information desk is located on the first floor of the hospital near the main lobby.

Sky Lakes Medical Center has become quite large, and we felt a need to put it all on a printable map that you can keep handy to navigate your way around the medical center.


We recognize there are many reasons why family and friends may need to use their cellular telephones while visiting Sky Lakes Medical Center. But because the signals of some phones present a potential risk of interference with some medical devices, we strongly discourage the use of cellphones from patient rooms and ask that they be turned off while in rooms. Visitors are free to make calls on cellphones from corridors or lobbies.


The cafeteria at Sky Lakes Medical Center is open 24 hours a day. It is designed to serve hospital employees as well as visitors and guests.


Sky Lakes Medical Center is a nonsmoking facility. Smoking is not allowed.

Mail and flowers

Few things can brighten a hospital room like mail and flowers. Sky Lakes Medical Center volunteers will deliver flowers to patient rooms within minutes after they arrive from the florist. Note: Flowers can be delivered to patients in CCU rooms at the discretion of the nursing staff on a patient-by-patient basis. If the patient has already left the hospital, the flowers will be returned to the florist for home delivery. Sky Lakes Medical Center volunteers will deliver mail to patient rooms. If they have already left the hospital, the mail will be forwarded to their home.

RV parking

A parking area for recreational vehicles is available to patients and their families free of charge. It is located between the Hugh Currin House and the medical offices building just south of the Family Birth Center entrance on the south side of the hospital.

Call the Sky Lakes Cancer Treatment Center, 541.274.4171, for more information.

Automated teller machine

Washington Federal Bank operates an automatic teller machine in the main lobby of the medical center for the convenience of our patients and visitors.