Financial Assistance

If you have questions about a bill from Sky Lakes Medical Center, please contact our financial counseling and bill pay center from 8 a.m. to 4:30 p.m.
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We know that healthcare is both necessary and expensive. That’s why Sky Lakes Medical Center provides financial assistance to qualifying individuals.


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Getting help paying your bill


This is for anyone who receives services billed by Sky Lakes Medical Center. Other independent physicians, including anesthesiologists, surgeons, pathologists and other specialists may bill separately. Hospital Financial Assistance would not be applied to those bills.


You can pay your bill using our secure online Guest Pay feature.


Puede pagar su factura utilizando nuestra función segura de pago de invitado en línea.

How do I qualify for help?


You can ask for help with your bill at any time during your hospital stay or billing process. We will figure out how much you owe by looking at things like your income, assets, or other resources. If your yearly income is less than or equal to 250% of the current Federal Poverty Guideline (PDF), you may not have to pay your bill. Tabla de Nivel Federal de Pobreza (PDF).


If your income does not meet the guidelines to have all of your bill paid for, you may qualify for help paying for part of your bill. The help is based on a sliding scale that looks at your yearly income and family size.

How can I apply for help?


You can apply for help with your bill in person, by mail, or over the phone by calling our Financial Assistance Department at (541)274-6699 between 8 a.m. and 4:30 p.m. weekdays. Financial Assistance Application (PDF). Applications for assistance are also available at any Sky Lakes registration station and enclosed in most of your billing statements. In some cases, you may get help from the hospital without applying.


We also contract with a vendor named Change Healthcare to help us identify uninsured patients who may qualify for coverage through various government programs, including Medicare and Medicaid. They can help get all your paperwork squared away at no cost to you. If you do not qualify to receive financial help from Medicaid, they can work with you to find some other options like state/local programs, disability, insurance through the Affordable Care Act, our hospital charity program, or other payment programs. If you currently do not have insurance, please let us know so that we can help connect you to them.



You are responsible for taking part in our program to help you with your bill. In a timely way, you will need to share all of your information about your health benefits, income, assets, and any other paperwork that will help to see if you qualify. Paperwork might include income tax forms, check stubs, or other information.

Collection activities


We will make every effort to determine whether or not you are eligible for any sort of financial assistance during the first 120 days following your services. If during this time you do submit a Financial Assistance application, a 120-day extension may be applied to your accounts while a determination is made.


Full Sky Lakes Financial Assistance Policy (PDF) effective February 2022.


List of providers not covered by the Financial Assistance Policy (PDF), effective January, 2023.


More questions? Please feel free to call our financial counselors, 541.274.6699, 8 a.m. to 4:30 p.m. weekdays.

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