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Patient FAQs

Registration

What is hospital registration?

Meeting with hospital registration staff ensures that your personal and insurance information for each appointment is complete and accurate. We'll also ask you to sign the proper consent forms at this time. After you have been registered, the staff member will notify the proper department and inform them you are here and ready for your appointment. Please plan on arriving about 15 minutes before your scheduled appointment time so you're not rushed to complete this important verification process.

What information will I need to bring?

Please bring your current insurance card(s) and insurance address to your appointment. If your visit is related to a motor vehicle accident, please bring your auto insurance card along with the claim number. If your visit is related to workers' compensation, employment examination or other special purpose, bring copies of any pertinent forms your physician needs to complete. This will help us get the bills to the right people.

Billing and payment

When will I receive a statement?

Bills for services rendered are sent only after all insurances have been billed. You can request an itemized statement by calling patient financial services at 541.274.6699.

Why do I get a separate bill for hospital services?

In order to send a claim to the insurance company, the hospital is required to file a separate claim for each inpatient or outpatient visit. If you were an inpatient you will receive a separate bill for the hospital services and another bill for professional services provided during your hospital stay.

My hospital statement had an adjustment amount. What was that for?

Insurance carriers negotiate hospital charge discounts. The amount of the discount is specific to each carrier. When the carrier pays its portion, the contractual allowance is posted to reflect the true amount due from the patient. Please note that in most cases you will get a separate bill for physician services including anesthesiology.

What forms of payment do you accept?

You may pay by cash, check, credit card or money order. If payment in full is not possible, you can make payment arrangements by contacting patient financial services at 541.274.6699.

Insurance

I gave my insurance information to my physician; why don't you have it?

If your physician's medical practice is not owned by the hospital, you will have to go through a separate registration process. Your benefit coverage may be different for physician services than it is for hospital services.

I'm covered under my spouse's insurance as well as my own. The deductible is less under my spouse's insurance. Can the hospital bill their insurance instead of mine?

Under a provision called "coordination of benefits," the hospital is obligated to bill the insurance that would be considered primary for you. Any medical insurance for which you are the primary holder must be billed before any other medical insurance.

Do I need to let my insurance company know that I'm going to be in the hospital? What will they cover?

We encourage you to check with your insurance company or your employer regarding coverage. Because there are so many types of insurance plans, we do not know if you need prior approval or notification for your hospital stay. Contact your insurance company or your employer with specific questions about what is or is not covered by your insurance plan.

Medicare

What is a Medicare Summary Notice?

The Medicare Summary Notice is an informational document that Medicare sends to you after it has processed your medical claims. The notice provides you with information about the payment status of your bill.

Will Medicare cover my outpatient procedure?

Typically, Medicare will pay for medically necessary acute care services ordered by your physician. There are many things your Medicare benefits will not cover (screening exams or preventive medicine services, for example) and other services that must meet the criteria for medically necessary procedures, with the diagnostic reason stated by your physician. In some cases you may even be required to sign an advance beneficiary notice indicating that you have been informed that Medicare will not cover the costs of certain services.

Will I have to pay any money for my hospital visits?

As a Medicare patient, you could be responsible for some significant charges that are related to co-insurance, deductible and non-covered charge amounts. If you do not have a secondary or supplemental insurance coverage, please contact patient financial services, 541.274.6699, if your medical bill is a financial hardship.

I was admitted to the hospital on one day but there are charges on the detail bill for a few days prior. Why is that?

The Medicare 72-hour rule says that the billing of outpatient services rendered just prior to an inpatient stay must be included on the inpatient bill.

MyChart

What is MyChart?

  • MyChart is a secure, online tool connecting you electronically to portions of your medical record.
  • To access MyChart, you will need an email account, an internet connection and a personalized activation code.
  • MyChart access is granted only to users who have registered with their clinic. Access to health information in MyChart is secured by a personalized username and password, known only to you.
  • To register for MyChart access, request your activation code while in the clinic or online.
  • Please email us if you need help creating or accessing a MyChart account.

Once you have registered with MyChart, you will have access to the following information:

Inbox
Contains messages sent to you in MyChart from your healthcare provider or clinic.

Sent messages
Contains messages you have sent to your healthcare provider(s).

Ask your healthcare team
Allows you to send a message to your healthcare team.

Request Rx renewal
Allows you to request prescription renewal.

Billing or website question
Allows you to ask a billing question. 
Allows you to send a message to technical support staff if you are experiencing technical issues in MyChart.

Appointments

Upcoming appointments
Lists upcoming appointments you have with your healthcare provider(s).

Past appointments
Lists past appointments with your healthcare provider(s).

Cancel an appointment
Allows you to cancel an appointment. (Please give at least 24 hours' notice if possible.)

Request an appointment
Allows you to send a message to schedule a non-urgent appointment with your healthcare provider based on your reason for visit, preferred date, and preferred time.

My medical records

Test results
Summary of lab test results sent by your provider via MyChart.

Current health issues
Summary of any current health issues.

Medications
Summary of your current medications.

Allergies
Summary of your allergies and other irritants.

Immunizations
Summary of your previous immunizations.

Health summary
Gives you a summary of your current health issues, current medications, allergies and immunizations, as well as medical, surgical and family history.

Billing and insurance

Billing account summary
View account details, view payment history and pay your bill online using a credit card.

Insurance summary
See detailed information regarding your insurance plan on file with us.

Coverage details
View coverage details or ask a specific question regarding your coverage.

My account

My family's records
If you have set up a proxy access to a family member's medical record in MyChart, access that information here.*

Administrative info
Contains your personal information such as address, phone number, email address and primary care provider.

Wallet card
Print wallet-sized cards summarizing your demographic information, current medications, allergies, healthcare issues, insurance and contacts.

Change password
Change your password and update your security question and answer.

Notifications
Receive notifications that alert you to messages, test results, reminders and appointments.

Set preferences
Make changes to your personal preferences on file with the clinic and submit a message with your personal information.

Terms and conditions
Lists the terms and conditions for the use of MyChart.

*Please note:
For children age 0 to 14, the parent or guardian will be granted full access to the child's MyChart record.

For children age 14 to 17, the parent or guardian will be granted partial access to the child's MyChart record (i.e., immunizations). Children age 14 to 17 can register for their own MyChart access by completing the appropriate form. When the child reaches age 18, the parent or guardian will no longer have any access to the child's MyChart record.

Contact us

Sky Lakes Medical Center
2865 Daggett Ave.
Klamath Falls, OR 97601
541.882.6311
Map | Driving directions

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Contact us

The Sky Lakes Medical Center website offers general information and is not intended to provide medical advice for individuals. The website’s Contact Us email service helps users get answers to general questions about programs and services.

For inquiries related to personal health conditions, seek advice from your physician. Sky Lakes patients can communicate securely with their physician's office through the MyChart patient portal.

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