Patient Experience

Sky Lakes Medical Center strives to ensure our patients receive the highest levels of service during their stay here.

In order to maintain our high standards of excellence, we regularly ask our patients and their families to share information about their experiences while here. We do this by mailing surveys as well as by asking questions in person or by telephone.

You may receive a survey from NRC+Picker, of Lincoln, Neb., an industry leader in measuring healthcare patient experiences. That independent company mails questionnaires to a randomly selected sample of patients following their discharge seeking feedback. We use your evaluation the care you received and about other aspects of your stay  in our ongoing improvement projects.

If you have a concern or complaint about the care we deliver, we’d like to hear from you. Please feel free share your concerns by calling the Sky Lakes Patient Advocate, 541-274-4516, so we can appropriately respond.

We keep all comments in strict confidence. We want to hear from you.

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