The bills you receive after an extensive health care experience can be confusing. Many people contribute to your care and may send you separate bills. This would include bills from your doctor or any specialists that were involved in your care.
Financial Counselors are available to help provide you with a pre-service estimate*, help you understand your hospital bill and to make the payment process more manageable. You can call us between 8:00 a.m. and 4:30 p.m. Monday through Friday at 541-274-6699.
* NOTE: Estimates are based on the scheduled service/CPT codes provided and may not include some services which are billed separately; such as an anesthesiologist, outside labs, or doctors that bill separately from Sky Lakes Medical Center. There also could be the potential for out-of-network charges with your insurance and you may need to verify that information with your insurance carrier. If you have an out-of-network provider, it is our standard of practice to welcome them to contact Patient Financial Service directly to negotiate the rate for services provided.
We do offer Financial Assistance based on income and family size. You can access the application here, or we can send you an application in the mail. Call 541-274-6699 to request a copy. You may also visit us at the Bill Pay office located on the main floor of the hospital. Read a plain-language summary of our Financial Assistance Policy.
Medical Billing Information
Sky Lakes Medical Center will bill your primary and secondary insurances for you. You will not receive a bill from us until your insurance company has finished paying its portion of your claim. When you do receive a bill, it will reflect the amount due by you for services rendered by Sky Lakes Medical Center. It should be saved for future reference. When calling or writing about your account, please refer to your account number, which is indicated on your bill. Any charges or payments posted after the date of your bill will appear on your next statement.
Patients with Insurance Coverage
Insurance is designed to help you meet the cost of medical services. If you gave us all the requested information, including a copy of your insurance card, we will submit a claim to your insurance company as a courtesy to you. However, your insurance is a contract between you and your carrier or employer. Therefore, the ultimate responsibility for payment rests with you. It is our hospital policy to allow 45 days from the billing date for your insurance to pay. If they have not paid within 45 days, you will be responsible for payment of the balance due.
Patients with Workers' Compensation
If your hospital visit was work related, we will not bill your employer. You should obtain the workers' compensation carrier information from your employer and provide it to us. Unless we have that information, your account balance will be due by you. If you direct us to bill your health insurance rather than your workers' compensation carrier, we will allow 45 days from the billing date for your insurance to pay. If they have not paid within 45 days, you will be responsible for payment of the balance due.
Self-Pay Options For your convenience, we accept Visa, Mastercard, and Discover Card payments over the phone. We have long-term payment options available. Please call us for more information.
Read our Financial Assistance Policy and its explanations on coverage and discounts. The Sky Lakes Medical Center Financial Assistance application is available as a PDF file.
Find out about the Oregon Health Plan.
If you have questions about a bill from Sky Lakes Medical Center, please contact our Financial Counseling and Bill Pay Center: Hours: 8:00 a.m. to 4:30 p.m. 541-274-6699.