The bills you receive after an extensive health care experience can be confusing. Many people contribute to your care and may send you separate bills.
Sky Lakes Patient Financial Services is available to help you understand your hospital bill and to make the payment process easier. You can call us at 541-274-6221 between 8 a.m. and 4:30 p.m. Monday through Friday.
Medical Billing Information
Sky Lakes Medical Center will bill your primary and secondary insurances for you. You will not receive a bill from us until your insurance company has finished paying their portion of your claim. When you do receive a bill, it will reflect the amount due by you for services rendered by Sky Lakes Medical Center. It should be saved for future reference. When calling or writing about your account, please refer to your account number, which is indicated on your bill. Any charges or payments posted after the date of your bill will appear on your next statement.
Patients with Medicare Coverage
If you gave us your Medicare number we will bill Medicare for you. We also will bill your insurance (if any) as a courtesy to you for amounts not paid by Medicare. You will be responsible for any amounts not paid by Medicare or your insurance company. It is our hospital policy to allow up to 45 days for your insurance to pay the amount not covered by Medicare. If your secondary insurance does not pay within 45 days after they are billed, you will be responsible for the balance.
Patients with Insurance Coverage
Insurance is designed to help you meet the cost of medical services. We will submit a claim to your insurance company as a courtesy to you, but the ultimate responsibility for payment rests with you. It is our hospital policy to allow 45 days from the billing date for your insurance to pay. If they have not paid within 45 days, you will be responsible for payment of the balance due.
Patients with Worker Compensation
If your hospital visit was work related, you will need to obtain the worker compensation carrier information from your employer and provide it to us. Unless we have that information, your account balance will be due by you; we will not bill your employer. If you direct us to bill your health insurance rather than your workers' compensation carrier, we will allow 45 days from the billing date for your insurance to pay. If they have not paid within 45 days, you will be responsible for payment of the balance due.
Patients with no Insurance
Please pay the amount indicated on your bill in full, unless an acceptable payment plan has been arranged with our Patient Financial Services Department. You may qualify for a 15 percent discount on your account. Call us for more information on this discount.
Read our Financial Assistance Policy and its explanations on coverage and discounts. The Sky Lakes Medical Center Financial Assistance application is available as a PDF file.
Note: If you do not already have an Adobe Acrobat Reader, download a free copy now from Adobe Acrobat.
Find out about the Oregon Health Plan.
We accept Visa, MasterCard, and Discover Card payments over the phone for your convenience.
We also have long-term payment options available. Please call us for more information.
If you have questions about a bill from Sky Lakes Medical Center, please contact:
Patient Financial Services, 541-274-6221, between 8 a.m. and 4:30 p.m. weekdays.