The hospital personnel were very efficient while providing care for our 92-year-old uncle and friend.  They provided information professionally to help us understand what was being done for him and what we could do to help make him more comfortable during this difficult time. 

Just as calmly and efficiently, the hospital staff provided a quiet place for us to discuss and plan for the needs of our loved one and for one another.  Extra chairs and many needs were kindly provided to make us comfortable.

Our community is certainly fortunate to have a hospital with such efficient and caring employees.

We would especially like to thank the Emergency Room and Second Floor Staff.  Each employee went well above and beyond our expectations.  Thank you, Sky Lakes Medical Center (formerly Merle West Medical Center) for being there for us.

The Albert Conforti Family
Klamath Falls

Earlier this year, I made a trip to your hospital for an MRI on my neck.  I just have to say that I was surprised to have a really nice visit.  The MRI was done very quickly, efficiently, professionally, but the visit was also a pleasant experience.

I started the visit at registration.  The lady at the far north booth was very friendly, professional and quite efficient.  I thought to myself, “how nice, that we well…really quick and efficient.”  She knew her business and did it with precision and a smile.

Next, I was called back for my MRI.  It was Kari that took the MRI, if I am not mistaken.  She was really friendly, professional, efficient and she showed an honest compassion.  It surprised me that she actually cared.  I have no idea how many patients she deals with daily, but my bet is she treats each one with the same care, compassion and professionalism.

I still had the pain in my neck when I left the hospital, but I left with a smile on my face.  Both of these employees deserve my praise and yours as well.  Dealing with the public can be demanding even under ideal situations.  Your employees have to do that daily under circumstances in which the public is understandable at less than their best.  That these employees keep such a wonderful attitude, says a great deal about them.  They deserve all the credit you can give them.

Please thank them for me!  I can’t say I look forward to coming back, but I feel better knowing that when I do how friendly and professional your staff is.

May God Bless!

Name held upon request

Several years ago I was diagnosed with a chronic arthritic disorder which was becoming disabling and beginning to seriously impact the quality of my life.  At that time there was no local Rheumatologist and so I was referred to a physician in Medford.  I treated there for a couple of years and when my condition stabilized, I discontinued treatment and decided to ‘leave well enough alone’.  It was difficult to make the periodic visits to such a distance, particularly during the winter months.

I had a flare-up last year and since I had heard about Dr. Edward Tackey, I self referred to him. The care I have received has been exceptional.

Imelda, who is apparently his only office staff at the moment, has been wonderful.  She is both professional and efficient and I’ve rarely experienced the kind of helpfulness and consideration she provides to her patients at any other medical facility.

As to the doctor himself, I wish to express how pleased I am with his treatment and how grateful I am that we are fortunate to have such a fine physician here in Klamath Falls.  He has helped to alleviate my symptoms to the degree that I can continue my life without restriction and undue discomfort, with his ongoing help.  He listens carefully to my complaints and shows interest in what I have to say, even though I am not a person with medical training.  What I most appreciate about him is that he seems to understand that some patients wish to be both responsible for, and involved in their health issues and he doesn’t ever seem to take offence when I ask him questions or offer an opinion of my own.

With gratitude and hope that we will never lose such a competent and valuable member of our medical community.

Best regards,

Sharon Davis

Having been a patient in Sky Lakes Medical Center (formerly Merle West Medical Center) on the Telemetry Ward two times in the last two weeks, I wanted to let you know that you have some very talented and dedicated people working for you and Sky Lakes Medical Center.

My two nurses, Karen Manning and Cheri Lindgren and also the two CNA’s, Natalie Wasson and Rob Britain went beyond the ‘call of duty’ many times to make sure I was going to be as comfortable and happy as possible.  They all were very attentive and performed their jobs wonderfully.

Thank you for having such wonderful caring people working at Sky Lakes, it really helps the patient to recover faster!

Sincerely,

Gene Webb

I know you probably don’t realize how significant your actions were the night you helped me get my dad home from the hospital – but I’d like to share some things with you so that you might know how your kindness and action helped me and my family.

I had my dad home for only 3 short hours before he passed away, but during those few moments many gifts were given.

Your actions allowed me to fulfill a promise I had made to my dad – that I would take him home and that he would not die in a hospital.  My dad was always a man of his work and would never break a promise.  It was important to me to do the same for him.  My dad was fully conscious and aware that he was home, in the house that he had built, with his family present.  I know he was thankful and quite relieved. 

Less than an hour before my dad died, he sat up in bed to watch his great-grandson walk for the very first time.  He even uttered a “way to go”.  One of the last things he said before he passed.  There are other invaluable gifts that were given and received that night which wouldn’t have happened without your help and my words alone can’t thank you enough. 

My dad was a good man, and would want to show his appreciation to show his appreciation to you for granting him the honor of being home, with his dignity and family to pass from this life into his eternal home.

Thank you and God bless you.

With gratitude,

Karen