Billing & Insurance

The bills you receive after an extensive health care experience can be confusing. Many people contribute to your care and may send you separate bills. This would include bills from your doctor or any specialists that were involved in your care.

Sky Lakes Lobby

Below is information on how your hospital bill will be processed. Patient Financial Services is available to help you understand your hospital bill and to make the payment process easier. You can call us between 8:00a.m. and 4:30 p.m. Monday through Friday at 541-274-6221.

Medical Billing Information

Sky Lakes Medical Center will bill your primary and secondary insurances for you. You will not receive a bill from us until your insurance company has finished paying their portion of your claim. When you do receive a bill, it will reflect the amount due by you for services rendered by Sky Lakes Medical Center. It should be saved for future reference. When calling or writing about your account, please refer to your account number, which is indicated on your bill. Any charges or payments posted after the date of your bill will appear on your next statement.

Patients with Medicare Coverage
If you gave us your Medicare number we will bill Medicare for you. If you have insurance for amounts not paid by Medicare, and gave us all the requested information including copies of insurance cards, we will also bill that as a courtesy to you. You will be responsible for any amounts not paid by Medicare or your insurance company. It is our hospital policy to allow up to 45 days for your insurance to pay the amount not covered by Medicare. If your secondary insurance does not pay within 45 days after they are billed, you will be responsible for the balance.

Patients with Insurance Coverage
Insurance is designed to help you meet the cost of medical services. If you gave us all the requested information, including a copy of your insurance card, we will submit a claim to your insurance company as a courtesy to you. However, your insurance is a contract between you and your carrier or employer. Therefore, the ultimate responsibility for payment rests with you. It is our hospital policy to allow 45 days from the billing date for your insurance to pay. If they have not paid within 45 days, you will be responsible for payment of the balance due.

Patients with Workers' Compensation
If your hospital visit was work related, we will not bill your employer. You should obtain the workers' compensation carrier information from your employer and provide it to us. Unless we have that information, your account balance will be due by you. If you direct us to bill your health insurance rather than your workers' compensation carrier, we will allow 45 days from the billing date for your insurance to pay. If they have not paid within 45 days, you will be responsible for payment of the balance due.

Patients with no Insurance
Please pay the amount indicated on your bill in full, unless an acceptable payment plan has been arranged with our Patient Financial Services Department. If payment or an arrangement for payment is not made within 90 days, we will turn your account over to an outside collection agency. We do offer a 15% discount on your account. Call us for more information on this discount.

Sky Lakes Medical Center, as part of its charitable purpose, has a system or protocol for providing financial assistance to people living in the Klamath Falls area. The policy applies to both insured and uninsured patients who meet the eligibility criteria. If you are not able to pay for the care you need, please contact Patient Financial Services and ask about the availability of and the eligibility requirements for such care.

Read our Financial Assistance Policy and its explanations on coverage and discounts. The Sky Lakes Medical Center Financial Assistance application (PDF) is available as a PDF file.

Find out about the Oregon Health Plan.

Self Pay Options
We accept Visa, Mastercard, and Discover Card payments over the phone for your convenience.

We have long-term payment options available. Please call us for more information.

If you have questions about a bill from Sky Lakes Medical Center, please contact: Patient Financial Services Hours: 8:00 a.m. to 4:30 p.m. 541-274-6221.

Depending on the reason for your visit, you may also receive bills from other physician specialists involved in your care including:

  • Klamath Emergency Medical Specialists - For services prior to 7/1/05: 800-210-8168
  • Klamath Emergency Medical Specialists - For services after 7/1/05: 541-885-4643
  • Outpatient Imaging- 541-884-1371
  • Charles Gonsowski - 541-882-1540
  • Todd Kirschenmann - 541-882-1540
  • Eric B. Swetland - 530-243-0440
  • John F. Swetland - 530-243-0440
  • Vincent D. Herr - 503-543-8402
  • Stefen J. Jodko - 541 882-1540
  • Henry C. Louderbough - 541- 882-1540
  • Northern Pacific Diagnostics (Dr. Miguel Montes) http://institute-dc.org/prescrip.htm, 800-734-7486

Contact Patient Financial Services